Emergency
Immediate response to critical failures.
Experience total peace of mind with "Refresh" Managed Services. We aren't just a provider; we're your tech partner ensuring your business stays up and running 24/7.
Servers or networks failing at critical productivity moments.
Hours lost on minor tech issues instead of core tasks.
Minor issues escalating into costly, complex failures.
Immediate response to critical failures.
Detect issues before they occur.
Scheduled visits for peak performance.
Strategic planning for infrastructure growth.
There when you need us. Ideal for small shops and businesses.
Sign & Forget. Proactive maintenance saving time and money.
In-house IT team without the fixed salary. Full infrastructure management.
| Feature | Basic | Total | Ultimate |
|---|---|---|---|
| Remote Support | ✓ | ✓ | ✓ |
| Site Visits | 1 / شهر | 2 / شهر | غير محدودة |
| Emergency Support | ✓ | ✓ | أولوية قصوى |
| Preventive Maint. | — | ✓ | ✓ |
| Response Time | 48ساعة | 24 ساعات | 8 ساعات |
| Periodic Reports | — | شهري | شهري + ربعي |
| Managed Services | — | — | ✓ |
| Consulting | — | شهرية | دورية |
No in-house IT? Start with Basic.
Want total peace of mind? Total is for you.
Complex infrastructure? Ultimate is your partner.